Been waiting a month since we got this notice, but we all got it, so we should be good. Right? In fact, here’s a reminder that was sent out at 8 am.
****Business Services 200,
The planned service will be down from 9 am to 10 am as we update the network speed. Please save any work you have and do not start any new work until after the upgrade. What we ask is that everyone logs out and logs back in, as there will be an interruption if you are working when we do the upgrade and you don’t re-log. Thank you.
Of course, an hour later, at 9:08 am, this mass email starts –
Did anyone else lose connection with the server today? I was in the middle of a client update when I lost my ability to save. I haven’t logged out, because I don’t want to lose the half-hour of work I was doing.
Oookaaay, someone isn’t reading the company emails. Not my problem. Shouldn’t be anyone’s problem but Nancy’s. EXCEPT here comes Greg, the Wonder Team Lead. Who also doesn’t read his email. Unless it was sent by Nancy, obviously.
I’m not sure what happened, but you need to contact the service desk and have them re-establish your session. You should be able to get around this without losing your work.
Whoa, hang on there. Don’t give out bad info, Greg! This will only make the heart ache worse! Of course, it does get worse.
We sent out an email earlier, alerting the section to the outtage. Unfortunately, if you failed to save before 9 am, you will have to log out and start over. You will be unable to save until after 10 am. Please don’t start any new projects until after the upgrade is complete. I will send out a group email letting you know when that is.
Sorry Nancy! That doesn’t deter Greg, though, who has now completely verified he should not qualified to be talking about this stuff.
You guys should be able to re-establish her session without her needing to log out and reboot.
Uh, no. Doesn’t work like that. I don’t even work in that Network group and I know it doesn’t work like that. Time for intervention.
Sure, let Peter just send Mario and Sonic the Hedgehog over the wire there to reconnect the network pipeline …
It doesn’t work like that. The only way to get back on the network is to log out of your old virtual session (which is now completely GONE on the server) and get a new one. If she didn’t save her work, and she’s on a Wyse device, she’ll have to start over.
Nate’s correct, since her old virtual session no longer exists on the server, even if she still has her session running on her box, there’s nothing we can do. She has to log out and log in to get re-established. We explicitly hit everyone up with a group email telling everyone what not to do during the upgrade.
Thanks to Greg, Nancy’s now a mess. She’s upset and she’s CCing other people into the conversation. It’s about to get fun!
I’m sorry I didn’t see the earlier email. Is there nothing you can do? I will lose client data if I cannot save this file.
This is unacceptable. There should have been some sort of back-up process that allowed us to work even when the upgrades were happening. Virtual sessions should be immune from changes to the service. How are we supposed to get our work done?
I can’t stay away. I know I should, but I cannot.
You could get your work done by actually paying attention to your email. This email was flagged, so it should be in huge red letters in Outlook. We also got an email about this a month ago, with tenative dates. You guys should have saved, waited 10 minutes, log out then back in, and then you could have done more work and save after 10 am.
Since you guys are on Wyse boxes, you are all connected via virtual sessions to one server. When those connections are terminated, and the server is REBOOTED to accept changes, the virtual sessions on the server are GONE. Nothing remains. Unlike if you accidentally lost connection for a minute, in which the server would maintain the session on the server for up to 20 minutes for you to log back in and get reconnected. That happens quite a bit, I’m told.
This isn’t magic. They can’t just summon virtual demons from Network Space and get impossible results. If we were living in an age of the popular animated series Ghost in the Shell, maybe.
But we aren’t, so they can’t. And you can’t blame them for the crappy design approved by management which allows no backup or second server to fall back on.
Nate is explaining it the best. There’s nothing I can do for Nancy.
Greg just can’t let it go. You can sense he’s withholding something, something vital to this conversation.
Peter and Nate –
Whatever the case, you should be able to reconnect Nancy to get her work back. Otherwise we will lose valuable time and information. ASAP. Thanks.
Ugh, what does it take to get it across? I’m going to go a different route.
Were you working on something when the network was upgraded, and you can’t save as well?
Yes. I have two hours of work that I need to save or I’ll lose it if I have to log out and back in. I don’t want to have to redo all that work.
I fucking knew it. God damn lazy, oblivious programmers.